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條款與條件

 
【產品資訊】
  1. 請於提貨日前三天至文華餅房線上訂購網站預訂下單(舉例:如宅配到貨日或取貨日為2017年6月22日,則需於2017年6月19日前完成線上預訂)。大宗訂購TWD 20,000(含)以上消費,系統將自動延長出貨日期為確認下單後6日,若有不便,敬請見諒。如有相關疑問,歡迎致電文華餅房:(02) 2715-6789

  2. 文華餅房商品出貨時皆會在商品包裝上標記賞味期限,建議您於期限內食用完畢,以保留商品最佳風味。

  3. 商品照片僅供參考,請以實際商品為準。

  4. 文華餅房全系列商品生產製程皆於酒店點心房,其生產線涉有堅果及含麩質穀類商品製程,建議過敏體質者避免食用。

  5. 訂單送出後如欲修改或取消,請E-mail至 MOTPE-cakeshop@mohg.com;或致電文華餅房:(02) 2715-6789

【自取/宅配規範】
  1. 於商品訂購時,您可自由選擇自取或宅配。若為大宗訂購,宅配公司將可能依照出貨數量另行安排配送及到貨時間;建議您提早預購,或選擇自取方式。
  2. 自取地點:台北文華東方酒店文華餅房(位於酒店中庭1樓)。

    地址:台北市松山區敦化北路158號1樓

  3. 宅配:商品委由黑貓宅急便台灣本島低溫宅配送貨。

    • 單筆消費每滿TWD 5,000(含)以上,可享台灣本島免費宅配送貨服務一次(限同一地址)。消費每滿TWD 10,000(含)以上,可享台灣本島免費宅配送貨服務二次(可配送至二個地址),以此類推。如需額外增加配送地址,則一處地址加收TWD 350。
    • 單筆訂單僅作單一地點配送,若有需配送至不同地址,請於(額外資訊)處註明收件人姓名、地址與連絡電話。
    • 若未達上述免運費標準,每件需另收TWD 350之運費(不含離島配送)。
    • 如需離島配送,請E-mail至 MOTPE-cakeshop@mohg.com;或致電文華餅房:(02) 2715-6789
    • 提醒您如遇特殊節慶或活動,將不適用於上述免費運送優惠及宅配費用方法。

【付款方式與發票開立】
  1. 不論您選擇自取或宅配,文華餅房線上訂購系統目前僅接受信用卡刷卡支付,且需付清款項全額。如有疑問,歡迎致電文華餅房:(02) 2715-6789

  2. 發票隨商品附上,若需要開立三聯式發票,請在(額外資訊)處註明,三聯式請提供公司抬頭和統一編號。

  3. 本訂購系統信用卡支付委託銀行為中國信託商業銀行。



【退換貨】
  1. 文華餅房商品皆為食品類別,貨品既出恕不接受退貨,除產品本身與標示規格不符、貨品品項錯誤、或瑕疵品方可退、換貨(須於到貨後24小時內提出)。

  2. 收到商品時,若有任何疑問,請拍照並儘速與文華餅房聯絡,我們會儘快為您服務。請E-mail至 MOTPE-cakeshop@mohg.com;或致電文華餅房:(02) 2715-6789。文華餅房營業時間為:上午10點至晚間9點。週日與國定假日休假最後一天則至晚間7點。

  3. 退貨前請務必先與文華餅房人員聯繫並確認退貨相關事宜後,再將欲退貨之商品退回指定地址,待商品驗退無誤後我們將立即為您辦理商品更換或退款手續。

  4. 請保持商品、內外包裝、消費發票及其他附件或資料之完整性,切勿有任何缺漏或毀損,否則恕不接受退貨申請。瑕疵品退換貨運費由文華餅房負擔,但若因消費者個人因素所造成之退換貨運費,則由消費者自行負擔。

  5. 若雙方達成退貨協議,將於10-12個工作天內(不含例假日)退刷款項至您原付款之信用卡帳戶,請您留意當期或隔一期信用卡帳單。由於各家信用卡銀行作業程序不同,若您有其他疑問,請向您的信用卡公司洽詢。

【其他注意事項】
  1. 文華餅房保有訂單最後決定權,若有異動將主動通知消費者。

  2. 若因天災或意外等人為不可抗力之因素,而無法按時宅配寄送,將通知客戶延後送貨或取消訂單。

  3. 文華餅房有責任保護消費者的個人隱私,您的任何資料僅供履行當筆訂單、售後服務、訊息及台北文華東方酒店集團日後行銷活動通知使用。您所提供之個人資訊,我們將依全球貴賓隱私政策的細則與條款妥善處理,有關詳細細則與條款,請詳閱 http://www.mandarinoriental.com.hk/privacy-policy/

【Products】
  1. Place your order at The Mandarin Cake Shop online shop at least three days before pickup. For example, if delivery date/pickup date is 22 June 2017, you must place order before 19 June 2017. For bulk orders of more than TWD 20,000, the online shop will automatically extend the delivery date to six days after the order is submitted / placed. If you have any questions, please contact The Mandarin Cake Shop at +886 (2) 2715 6789.

  2. All products of The Mandarin Cake Shop are properly labelled with expiry date. To ensure the best quality of the products, it is highly recommended to consume them before the expiry date.

  3. Pictures are for reference only. Actual products may vary.

  4. All products of The Mandarin Cake Shop are made in the pastry kitchen of the hotel.Production processes might involve nuts and gluten. These are not recommended for people who have allergies.

  5. If you wish to modify or cancel your order after the order form is submitted, please email MOTPE-cakeshop@mohg.com;or contact The Mandarin Cake Shop at +886 (2) 2715 6789.

【Pickup & Delivery】
  1. You may choose either self-pickup or delivery when placing an order. For bulk orders, delivery time may take longer depending on the quantity. Self-pickup or early reservation is therefore highly recommended.

  2. Self-pickup location is The Mandarin Cake Shop, located on the first floor of the Mandarin Oriental, Taipei courtyard. The address is No. 158 Dunhua North Road, Taipei 10548 Taiwan.

  3. All products will be delivered by T-Cat courier service.

    • For orders of TWD 5,000 and above, a complimentary delivery service to the same address in Taiwan is offered. For orders of TWD 10,000 and above, two complimentary delivery services to two different addresses in Taiwan are offered, and so forth. For any additional delivery services, a delivery fee of TWD 350 is charged for one address.
    • An order will only be delivered to one address. If products are to be delivered to different locations, please indicate the recipient’s name, address and contact information under “Additional Information” on the order form.
    • If the order does not meet the complimentary delivery criteria, a delivery fee of TWD 350 is charged for every additional order. This service is applicable in Taiwan only.
    • If off-island delivery service is required, please email MOTPE-cakeshop@mohg.com;or contact The Mandarin Cake Shop at +886 (2) 2715 6789.
    • The complimentary delivery service and criteria are not applicable for festival gift items or hampers or in conjunction with other promotions.

【Payment and Invoice】
  1. Only credit cards are accepted at The Mandarin Cake Shop online shop, and one-time payment is required both for delivery and self-pickup. For more information, please contact The Mandarin Cake Shop at +886 (2) 2715 6789.

  2. Invoice is attached to the product. If Triplicate Uniform Invoice is needed, please indicate the company title and Government Uniform Invoice number under “Additional Information” on the order form.

  3. Chinatrust Commercial Bank Co., Ltd. is the authorized credit card company for The Mandarin Cake Shop online shop.


【Return Policy】
  1. All products of The Mandarin Cake Shop are food items. Therefore, there will be no refund or exchange once the product is purchased except for the following conditions: The product differs from the standards listed on the food label, wrong product, or damaged product.

  2. If you have any concerns regarding the products received, please take a picture and email to MOTPE-cakeshop@mohg.com, or call The Mandarin Cake Shop at +886 (2) 2715 6789. We will assist you with your enquiries immediately. Operating hours for The Mandarin Cake Shop are from 10am to 9pm. On Sundays and last day of Public Holidays, operating hours is adjusted to 10am to 7pm.

  3. Please contact The Mandarin Cake Shop and confirm details before returning your products. Once the specifics of the damaged product are confirmed, we will process your return immediately.

  4. Please keep all product packaging, invoices and relevant documents intact in order to successfully complete the return process. Otherwise, return will not be accepted. Delivery fee for return of damaged products is borne by The Mandarin Cake Shop. For all other personal reasons, the fee will be borne by the customer.

  5. Once the return agreement is settled, payment will be reimbursed to the credit card used for the purchase within 10 to 12 working days excluding holidays. Time of transaction may vary depending on different bank procedures. If you have other questions, please contact your credit card company.

【Others】
  1. The Mandarin Cake Shop reserves the final right on the orders. In case of any changes, The Mandarin Cake Shop will inform the customer.

  2. In case of natural disaster, accident or other force majeure cause, and the delivery cannot be completed, The Mandarin Cake Shop will inform the customer to postpone or cancel the order.

  3. The Mandarin Cake Shop is obligated to protect all personal information provided by the customers. Any personal data provided by the customers will only be used to process orders, after-sales services, relevant correspondence and future promotions of Mandarin Oriental, Taipei. All personal data provided by the customers will be used in compliance with Mandarin Oriental Hotel Group Privacy Policy. For the complete terms and conditions, please visit: http://www.mandarinoriental.com/privacy-policy/